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The Use of PULS Methodology in Analysing the Satisfaction of Public Services’ Users

PUBLIC SERVICES

Author: Emina Ahmetović

IInstitute of Public Administration is a citizens' association founded in 1997 with the purpose of promotion and improvement of public administration in Croatia as well as for creating prerequisites for development of modern administration coherent to european standards and for contribution to development of economy and other parts of community life. In course of performing its activities, Institute is dedicated to enhance the effectiveness of public administration and to pursue more consistency in operationalizing the rule of law.

It also promotes scientific and professional training of employees in central state administration, units of local and regional self-government, public institutions and other legal persons with public authorities and it generally tends to bring effect to the improvement of administrative profession and science.

New issue of the journal Croatian and Comparative Public Administration

ISSN (Online) 1849-2150
ISSN (Print) 1848-0357
DOI: https://doi.org/10.31297/hkju

Last published

2.6.2026.
NATJEČAJ ZA DODJELU NAGRADE „EUGEN PUSIĆ“ ZA NAJBOLJI RAD U KATEGORIJAMA MLADIH ZNANSTVENIKA I STUDENATA

10.2.2026.
POZIV ZA SJEDNICU SKUPŠTINE INSTITUTA ZA JAVNU UPRAVU

18.1.2025.
NATJEČAJ ZA DODJELU NAGRADE „EUGEN PUSIĆ“ ZA NAJBOLJI RAD U KATEGORIJAMA MLADIH ZNANSTVENIKA I STUDENATA

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